Beatriz Esparza

Beatriz Esparza, Patient Care Coordinator

Patient Care Coordinator

With two years of experience in a related role, Beatriz Esparza is dedicated to creating a positive and welcoming experience for every patient. As a Patient Care Coordinator, she ensures smooth check-ins and check-outs, answers patient questions, and assists in scheduling new appointments. Beatriz takes pride in being a part of each patient’s journey toward success and approaches patient care with kindness and empathy, treating everyone as she would like to be treated.

Fluent in both English and Spanish, Beatriz brings strong organizational skills, problem-solving abilities, and a willingness to learn quickly to her role. Her bilingualism and attention to detail help her connect with patients and meet their unique needs effectively.

Outside of work, Beatriz is a proud mom of three who enjoys spending time outdoors with her family. She loves dancing, reading, painting, and crafting—she can create almost anything and has a passion for embroidery. Her creative spirit and warm personality make her an invaluable part of the team.

Nathalie Aragon, North Valley Office Manager and Lead Patient Care Coordinator

At the North Valley Clinic, Nathalie is responsible for all front office operations, from scheduling appointments and verifying insurance to leading the Patient Care Coordinators to ensure they succeed in providing top-notch care. What she loves most about her role is the opportunity to interact with patients. There's nothing more rewarding than helping patients feel welcome and supported throughout their journey. Being part of their physical therapy experience and contributing to their recovery is what makes this role so fulfilling.

Her approach to patient care and service is centered on treating every patient with kindness, empathy, and genuine respect. She believes that truly listening to their concerns and making sure they feel heard is one of the most important aspects of care. Her goal is to create an environment where patients not only feel at ease but also confident and supported throughout their journey. Integrity, compassion, and respect are the values that guide her every day. They inspire her to offer thoughtful, honest service that puts the well-being of each patient at the forefront. She is deeply committed to ensuring that every patient feels valued, supported, and cared for, leaving their experience with a sense of comfort, trust, and fulfillment.

Nathalie’s favorite part of working at the clinic is being part of a supportive, collaborative environment where everyone genuinely cares about each other and the patients they serve. There's a shared commitment to excellence, and the positive energy and teamwork make it a place where she can grow and contribute in meaningful ways. Being surrounded by people who value kindness, respect, and hard work makes every day rewarding and motivates her to give her best.

She brings strong communication skills, a deep sense of empathy, and a natural ability to connect with people. She listens closely, understands patient needs, and provides clear, compassionate guidance. Her organizational skills and attention to detail help ensure everything runs smoothly, while her adaptability allows her to handle any challenges with a positive attitude. Ultimately, she strives to make every patient feel cared for and valued.

When she’s not working, she loves spending time with her husband and son. Watching her son excel in football and baseball is her happy place. She also enjoys traveling and attending professional sporting events, as it’s a great way to create lasting memories with her family.

Fun fact: Nathalie has been to 9 MLB stadiums so far and hopes to visit every single one. She’s a huge baseball fan, and visiting different ballparks is one of her favorite things to do. Go Dodgers!

Juana Channell

Juana Channell, Patient Care Coordinator

While relatively new to this specific role, Juana brings a wealth of experience from her extensive background in customer service and management.
As a Patient Care Coordinator, Juana ensures each patient has a positive experience from scheduling their first evaluation through to their final visit. She’s dedicated to promptly answering any questions and believes that well-informed staff contribute to the satisfaction and confidence of every patient.

Juana is one of the first team members patients interact with, and she takes pride in being a courteous, empathetic, and attentive listener. Her focus on understanding each patient’s unique needs helps ensure they feel valued and reassured that they’re in the best hands for their care.
Juana loves the collaborative atmosphere and strong leadership within the team. She believes these two qualities are key to success in any field and appreciates that they are an integral part of Langford's culture.
Juana’s extensive customer service background—especially in call centers—has honed her communication skills and taught her the value of empathy and patience. She is committed to making every patient feel like a priority, ensuring they are well-informed, respected, and heard.

In her free time, Juana enjoys spending time outdoors with her husband, daughter, and pets, especially exploring the mountains and spending time with their horses. Family adventures are her favorite way to unwind.
Juana has a passion for cooking and entertaining. Her dream is to open a restaurant one day to share her love of food with a larger community.

Devin Owens

Devin Owens, Patient Care Coordinator

Devin is a dedicated Patient Care Coordinator who is passionate about helping others feel comfortable and supported in their healthcare journey. In her role, Devin manages patient schedules and care plans, ensuring every visit is smooth and leaves patients feeling great about their experience. She loves making a positive impact by helping patients access the care they need to lead happy, healthy lives.

Devin’s approach to patient care is rooted in kindness, believing that a warm and compassionate attitude can make a significant difference, especially in a healthcare setting. She values being part of a team that genuinely loves what they do, and she enjoys contributing to a collaborative, patient-focused environment.

As a natural “people person,” Devin excels in creating meaningful connections with patients and colleagues. Her strong communication skills and personable nature make her a valuable member of the team.

Outside of work, Devin enjoys spending time outdoors, exploring nature with her son and two dogs, and cherishing moments with her family.

Audrey Starkey

Audrey Starkey, Patient Care Coordinator

Audrey Starkey is the Lead Patient Care Coordinator at Langford PT, with 9 years of experience in the field. She plays a vital role in assisting with the success of patient care, ensuring that all patients are scheduled correctly and that they are satisfied with the services provided at the clinic. Audrey enjoys helping patients through her administrative duties and takes pride in supporting their healing journey.

Her approach to patient care is centered around creating personal connections with each individual she encounters. She believes that patients come to Langford PT to receive the care they need to heal properly, and she is dedicated to assisting with this process. Audrey emphasizes the importance of showing care and respect to each patient, treating them as she would like to be treated or how she would want her family to be treated.

Audrey’s favorite part of working at Langford PT is the positive atmosphere and the company’s core values. She finds the environment rewarding and appreciates the culture that Langford PT fosters.

Known for her out-of-the-box thinking, Audrey brings excellent organizational and time management skills to her position. She has a keen eye for detail and enjoys the responsibilities she is entrusted with.

Outside of work, Audrey enjoys spending quality time with her family, including her husband, Jason, and daughter, Jazmine. Her son is currently stationed in Japan with the Marine Corps. Audrey and her daughter love shopping together, and she and her husband share a passion for motorcycle rides and attending rallies. She also enjoys spending time with her two dogs.

Fun Fact: Audrey loves to take spontaneous road trips with her family, always seeking out new places to explore and enjoy together.