Juana Channell

Juana Channell, Patient Care Coordinator

While relatively new to this specific role, Juana brings a wealth of experience from her extensive background in customer service and management.
As a Patient Care Coordinator, Juana ensures each patient has a positive experience from scheduling their first evaluation through to their final visit. She’s dedicated to promptly answering any questions and believes that well-informed staff contribute to the satisfaction and confidence of every patient.

Juana is one of the first team members patients interact with, and she takes pride in being a courteous, empathetic, and attentive listener. Her focus on understanding each patient’s unique needs helps ensure they feel valued and reassured that they’re in the best hands for their care.
Juana loves the collaborative atmosphere and strong leadership within the team. She believes these two qualities are key to success in any field and appreciates that they are an integral part of Langford's culture.
Juana’s extensive customer service background—especially in call centers—has honed her communication skills and taught her the value of empathy and patience. She is committed to making every patient feel like a priority, ensuring they are well-informed, respected, and heard.

In her free time, Juana enjoys spending time outdoors with her husband, daughter, and pets, especially exploring the mountains and spending time with their horses. Family adventures are her favorite way to unwind.
Juana has a passion for cooking and entertaining. Her dream is to open a restaurant one day to share her love of food with a larger community.