Nathalie Aragon, North Valley Office Manager and Lead Patient Care Coordinator
At the North Valley Clinic, Nathalie is responsible for all front office operations, from scheduling appointments and verifying insurance to leading the Patient Care Coordinators to ensure they succeed in providing top-notch care. What she loves most about her role is the opportunity to interact with patients. There's nothing more rewarding than helping patients feel welcome and supported throughout their journey. Being part of their physical therapy experience and contributing to their recovery is what makes this role so fulfilling.
Her approach to patient care and service is centered on treating every patient with kindness, empathy, and genuine respect. She believes that truly listening to their concerns and making sure they feel heard is one of the most important aspects of care. Her goal is to create an environment where patients not only feel at ease but also confident and supported throughout their journey. Integrity, compassion, and respect are the values that guide her every day. They inspire her to offer thoughtful, honest service that puts the well-being of each patient at the forefront. She is deeply committed to ensuring that every patient feels valued, supported, and cared for, leaving their experience with a sense of comfort, trust, and fulfillment.
Nathalie’s favorite part of working at the clinic is being part of a supportive, collaborative environment where everyone genuinely cares about each other and the patients they serve. There's a shared commitment to excellence, and the positive energy and teamwork make it a place where she can grow and contribute in meaningful ways. Being surrounded by people who value kindness, respect, and hard work makes every day rewarding and motivates her to give her best.
She brings strong communication skills, a deep sense of empathy, and a natural ability to connect with people. She listens closely, understands patient needs, and provides clear, compassionate guidance. Her organizational skills and attention to detail help ensure everything runs smoothly, while her adaptability allows her to handle any challenges with a positive attitude. Ultimately, she strives to make every patient feel cared for and valued.
When she’s not working, she loves spending time with her husband and son. Watching her son excel in football and baseball is her happy place. She also enjoys traveling and attending professional sporting events, as it’s a great way to create lasting memories with her family.
Fun fact: Nathalie has been to 9 MLB stadiums so far and hopes to visit every single one. She’s a huge baseball fan, and visiting different ballparks is one of her favorite things to do. Go Dodgers!