Frequently Asked Questions
Monday – Friday; 8 a.m. to 5 p.m.
Our first and last appointment times:
Appointment times depend on each individual therapist. Generally, the first appointment can be scheduled between 8 a.m. and 9 a.m. and the last is generally between 4 p.m. and 5 p.m.
Once I call, how soon can I get in for an appointment?
You will typically be scheduled for an appointment within two weeks of your call.
Will I get the same therapist each time I have an appointment?
Yes. We take a lot of pride in making sure you see the same therapist every time!
How long do appointments usually last?
Appointments are scheduled based on your unique needs.
How often would I need to come in to see a therapist?
Typically one to two times a week, but, your Physical Therapist will recommend a plan that’s best for you.
What should I wear to Physical Therapy?
Starting with your first visit, make sure to wear loose and comfortable clothing. For example: if you are being treated for an issue with your hip, you will want to wear loose workout pants or shorts and good, supportive shoes.
What are your self-paying rates?
Please contact us and we will be happy to discuss self pay details.
What is Direct Access?
Direct Access means that in New Mexico you do not need a referral by your physician to receive physical therapy services. However, insurance companies often require a referral.
Being able to self refer to physical therapy is an important piece in everyone’s health. A physical therapist can usually identify the problem and provide the necessary course of treatment. Our treatments are much less than the cost of a single MRI, and you do not incur the side effects that come with taking medication.
What is the Medicare Cap?
Medicare Part B has a coverage limit for certain services. The therapy caps for 2016 are:
- $1,960 for physical therapy (PT) and speech-language pathology (SLP) services combined
- $1,960 for occupational therapy (OT) services
To assist those who may need additional physical therapy or need both physical and speech therapy so that they quickly exceed the threshold. There is an exception process to the therapy cap.
What is a co-pay?
A co-pay is a fixed amount that you pay per visit as determined by your insurance company.
What is co-insurance?
Co-insurance is a percentage of what the insurance contracted amount is. This is very difficult to determine accurately at the time of the visit. We charge an estimated amount at the time of service. Once we received the payment from the insurance company we will bill you the additional amount or refund the overpayment, if that is the case.
What is an EOB?
An EOB (Explanation of Benefits) may look like a bill, but it is not. This is from your insurance company and shows what medical visits and procedures that they have paid for you.
For the list of insurance we accept, please see our insurance page.
What does DPT stand for?
Doctorate of Physical Therapy degree.
Do you accept non-contracted insurance?
Yes we do, at our network benefits or we offer self pay rates. Please contact us for further information.